Terms of Use

Loyalty Card

A registered loyalty cardholder (hereinafter referred to as “Cardholder”) is entitled to take advantage of discounts and/or benefits under the Programme for Friends of Good Food (hereinafter referred to as the “Programme”), which are associated with the corresponding type of loyalty card. 

Any natural entity may become a loyalty Cardholder, provided he/she meets the specified conditions, agrees with these Rules and activates the card in accordance with the respective instructions on the website of AMBI CZ. Proper activation of the card is in particular deemed the provision of true and correct required personal data. Neither a company nor a legal entity may engage in the Programme.

Programme administration is guaranteed by AMBI CZ, s. r. o., with registered office in Maisel Street 38/15, Prague 1 Josefov, 110 00, Company ID No.: 63984881, entered into the Commercial Register kept by the Municipal Court in Prague, Section C, File No. 38156 (hereinafter referred to as “AMBI CZ”), which covers the operation of individual restaurants included in the Programme. Loyalty cards are the property of AMBI CZ and may be used only under the conditions of the Programme and in accordance with these Rules.  

Card Activation

An interested person may obtain a loyalty card in any restaurant, specified pursuant to the Programme conditions for the issue of the respective type of card. The card is used mainly for record of payments for consumption in restaurants included in the Programme. Without presenting a valid loyalty card, it is not possible to record the payments made or claim a bonus.

The loyalty card is not transferable and is valid only with the signature of the Cardholder. The card does not constitute an electronic payment instrument and serves only to record payments for consumption, paid by the Cardholder in individual restaurants included in the Programme.

In order to redeem a discount and/or take advantage of the benefits of the Programme, it is necessary to perform entry registration on the website of AMBI CZ, under the tab Loyalty Card – Card Activation. By registering, a customer account is created and the card is activated. The Cardholder confirms his/her registration by agreeing with the terms and conditions of the Programme and these Rules.

Obtaining Bonuses

The Cardholder can request proof of the payment made for consumption in restaurants included in the Programme. For every thousand Czech crowns recorded in the respective calendar month through the card onto the customer account, the Cardholder will receive a bonus in the corresponding value. The bonus will be credited to the Cardholder’s customer account always on the first day of the following calendar month. Any balance of recorded payments credited to the card, in the respective calendar month, which is less than the amount of one thousand crowns, will be transferred to the next month.

Any payment for consumption can be credited to the customer account, only if a valid loyalty card is presented upon payment.

It is not possible to accumulate sums on the loyalty card that are spent on the purchase of gift vouchers or goods bought at the “Naše maso” butcher’s or through an online store.

The current total (balance) of unused bonuses will appear on the bill for consumption or on the customer account accessible through the AMBI CZ website. Acquired bonuses can then be applied at any time in the form of discounts when paying for consumption in any restaurant included in the Programme. Earned bonuses can be claimed only upon presenting the loyalty card.

If the Cardholder does not select the option “I wish to use bonus automatically during my next payment” in his/her customer account, individual bonuses earned for the previous calendar month are added up and will be applied only at the request of the Cardholder.

Earned bonuses may be redeemed in the amount of up to 75% of the price of consumption on the relevant receipt.

AMBI CZ reserves the right to change the value of bonuses at any time, while each change will be effective on the date the notice is posted on the website of AMBI CZ. Earned bonuses are not transferable and can not be exchanged for cash, inherited or in any way disposed of.  

There is no legal claim to bonuses, discounts or other benefits provided under the Programme or loyalty card. Unless explicitly stated otherwise in the conditions of the Programme, discounts when redeeming bonuses and other discounts or benefits, provided under the Programme or loyalty card can not be added together, or applied in conjunction with other discounts and benefits, offered by AMBI CZ. A Cardholder is not entitled to apply a discount or benefits associated with multiple loyalty cards at the same time.

Withdrawal from the Programme

The Cardholder may apply at any time for the cancellation of his/her participation in the Programme by sending a request to the email address ambikarta@ambi.cz. Upon receipt of such request, without undue delay AMBI CZ will cancel the customer account and delete all personal data registered by the Cardholder, thereby deactivating the respective card.  

AMBI CZ reserves the right to terminate participation in the Programme to any Cardholder, if the loyalty card is not used for longer than 36 months. Moreover, AMBI CZ is also entitled to cancel a customer account and deactivate a card, especially if a Cardholder:
- provided false information when registering;
- used the loyalty card in conflict with these Rules;
- misused the benefits of the Programme or loyalty card;
- misused trademarks or by any other means damaged the good reputation of AMBI CZ.

With the termination of the Programme or cancellation of a customer account and deactivation of a loyalty card, all bonuses recorded on the respective customer account are also cancelled.  

Change and Termination of the Programme

The Cardholder will be informed of possible changes in the Programme through the website www.ambi.cz or by email, or in writing.

AMBI CZ reserves the right to change these Rules and/or conditions of the Programme, in particular the offered rewards, benefits, discounts and offers within the Programme, or put into effect new conditions, which always come into force on the date of publication on the website of AMBI CZ. Furthermore, AMBI CZ reserves the right to terminate the Programme at any time without giving any reason.

We will be glad to answer any questions you may have at the email address ambikarta@ambi.cz or +420 734 647 791.



Still without an answer?

Contact us directly by phone 
at 734 647 791, or write to us 
at ambikarta@ambi.cz.

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